Assuarant Health Purchased Medical Insuarance Via Marketplace.com, Cancelled via Marketplace on Dec 8th, We were billed on our Credit Card on 9th, How convinient. Internet
We purchased health insuarance from Assuarance on Healthcare.Gov, We have option to change carriers till Dec 15th, which happens to be today. BUT we cancelled via Marketplace on Dec 8th, on Dec 9th they billed our credit card for premiums. Healthcare.gov clearly says Insuarance companies can not charge us till 2 days prior to policy starts, Which would make it Dec 30th 2014. Policy start date is Jan 1 2015.
We Spoke to Customer service Rep Robin, who refused to give me her last name and Refrence number to our conversation, which is odd, all major companied do. I was told it might take few weeks to cancell and they have to hear from Marketplave.Gov. Speaking to marketplace Rep I was told Once you cancell insuarance chose diffrent company, Automaticly companies are informed.I was told not to worry,Everything will be fine. I mentioned to her we were going to contact our Master Card From USAA also.
We still keep geting calls to set up account over portal and emails, like theu have no intentions of taking care of it.
HEalthcare .gov also provides you your States Attorney genrals adress, which we are planing to send all our correspondence with them.
FINALLY, we started cheking on this company, they have so many complaints,it blew us away. I wish we has looked in to it, before doing business with the.
HEADS up, be careful.