Complaint Review: Assurance Wireless

I am highly experienced with electronics and technology and was attempting to solve a technical problem with an assurance wireless phone.

First Call:  I called their customer service number  (using 611 since I did not have their direct number at that moment) and after a confusing round of automated prompts was finally able to speak to a human being.  After giving the support person the phone number and explaining the problem the support call was disconnected for some reason and I waited several minutes for them to call back but they never did.

Second Call:  I called back and went through the entire ordeal again and asked the person to call me back at a different number so that we could work on the assurance wireless phone during the call (an obvious solution that seems like it would be useful on every single support call)... they informed me that they are not allowed to make outbound calls (ridiculous) and instructed me to call back again from the other phone...  I would not be able to be transferred to them and I would have to start over with the new person... they gave me a number that I could dial.

Third Call:  I called back and went over the problem again and the person first gave me several solutions that were not correct then asked me to re-boot the phone...  The call was disconnected and this time the support person did call back immediately (indicating that the first call truly was horrible customer service as they could have called back and that the second operator lied to me)...  During the third call it was apparent that the person had no idea on how to solve the problem.

(They were looking at an online manual and describing phone components that simply did not exist).

For many years I had T-Mobile (Best #1 customer service in the industry - by far) and had to switch to AT&T due to an employment change (also excellent customer service, but below T-Mobile) and currently I am on a Sprint plan due to a limited time special offer (Sprint customer service is comparable to AT&T)... my point is that:

Assurance Wireless has the worst customer service in the industry.

(At the time of this writing the phone problem is still not resolved)