Complaint Review: Assurant

AssuranceGard is sponsored by FPL in Florida. At first , years ago, they were responsive. For the last 2 years they have told me that they can't find my contract. Yet they manage to charge me $30. + tax each month. A customer service agent said she would have to search for my contract. She never called back as promised. So I called them back to give them the contract #. An agent named Adrian said I would get a call from a repair service person. He then gave me the # of the company and told me that if they don't call me in 24 hrs. to call them . So I waited but no call came. I called the repair company and there was no answer , I tried the # 3 times. I called Assurance back and told them that the number was no good. I was given another # to call with the same results. Again I called Assurance , again I got Adrian , who is very rude. He started to say that he couldn't find the contract # .......so now it's just a circle of excuses. So I gave him the contract # and asked if I could just get my washing machine repaired and be reimbursed. He said I could not do that. I said I had done this in the past and been reimbursed. He said no we won't pay the repairl. I said okay and called back trying to get a supervisor. Guess what! I got Adrian again! He was really nasty and said that no supervisor was available. So I called FPL, and pled my case and told them I did not want to pay Assurance Gard another dime on my electric bill. I have printed phone logs to prove what calls I made and that Appliance Gard / Assurance Gard  never returns the call as promised. They also document that the attempts to reach the repair service was just a run around. I did get a call from FPL and because I work a full time job I was not at home. They never attempted to resolve this issue , even though the charges for the contract appear on my electric bill.