Complaint Review: Assurant DBA: American Bankers Association Company of Florida

My name is Quancidine H-G and today is March 29, 2016. On Friday March 25, 2016 I called Assurant, DBA: American Bankers Insurnace Company of Florida to find out where my money was. I am a victim of Identity Theft and I received my OPM HACK LETTER from the United States Office of Personnel Management on November 7, 2015. 

On Friday, March 25, 2015, I spoke to the Customer Service Department Supervisor Mrs. Frances and expressed my dismay on not receiving any of my Insurnace Checks and that it had been over 30 days and I had not received any correspondence from Assurant except for one letter dated January 21, 2016 that I promtly answered and sent back in the mail to Assurant. On the envelope I put the Claims Superviors name, Kathryn Nelson. I have not heard from her since.

Mrs. Frances took my information and had the Claims Manager call me from home. His name is Mr. Andres Manuel Vazquez. He called me and we talked for over 30 minutes. He seemed just as shocked as I was about the claims, stating that "the five claims came across his desk". He never said they were not approved. I asked if they had been paid out because I have not received any checks and this has been going on since January, 2016. He told me he was going into work on Sunday, (Easter) I knew then that the claims had been approved and the checks had been cut. He said he would call me on Monday, March 28, 2016.

After speaking to Mr. Vasquez on Monday, March 28, 2016, I could tell that he found out the checks had been cashed because of how his conversaton changed, I asked him a point blank question, "have the checks been cut and cashed" and he hesitated and said no. He started talking about how he would have to call CSID-Rose Rodriguez to verify the three-way phone call that the IRS Fraud Department, Rose Rodriguez and myself had in November, 2015 verifying that someone had filed taxes in my name for my stolen Survivors Benefits. Mr. Vasquez said he would call me back between 4:30 and 5:00.

Mr. Vasquez called me back between 4;30 and 5:00 with a cockamannie story about Rose not being at work. I asked if she wasn't at work why didn't you ask to speak to her superisor. He got very quiet. I asked for the supervisors name. her name is Carolyn. I told him this is why I have requested the audio tape because I knew it was going to come to this. Meaning that Assurnant is not paying me my money, and probably not paying any of the other Identity Theft Victims. Instead he said to me many times that $171,396,52 was a lot of money. What in the hell does that have to do with anything when my insurance policy covers up to one million dollars.

I asked Mr. Vasquez why I haven't received any letters from Assurant if my claims were denied? He couldn't answer the question. My contention is he approved my claims, the checks were cashed by his employees, he found out and instead of paying me my money and reporting the the stolen checks and money he wanted to make light of the situation as though I don't qualify for my own money.

I want my money, all of it, $171,396.52. This is just the tip of the ice berg. I am pasted pissed off at Assurant and Mr. Vazquez for not doing his job and handling this issue. I want an "AUDIT" done and I want my money this week. It will not be hard to start a petition to find others who have been awarded insurnace polices for Identity Theft and not paid their money. On top of that Assurant is hoping that we don't catch on and go beyind the statute of limitations and just have all of our money with no way of recourse.

Please help me!!! I have done all I can with Assurant. Thank you, Quancidine Hinson-Gribble