ASSURANT & LG ASSURANT & LG don't want to replace a washer which they have not been able to fix!!! Nationwide
I purchased a brand new LG front loading washer and dry from home depot in 2010 along with an extended warranty from ASSURANT through Home Depot at the same time that I purchased the washer and dryer. We never had any problems until November 2014 when the washer began leaking.
November 3, 2015:
I contacted ASSURANT/Home Depot about leaking washer.They scheduled a date and time for LG tech to come to my home.
November 7, 2015:
LG tech came to my home to perform repairs on leaking washer. Once he removed the top and front panels of the washer, you could see all the corrosion on the door hinge as well as other parts from the leaking inside the machine. However, he could not locate the leak. He ordered and replaced all the corroded parts that he could access easily a few days later, but he still could not find and repair the leak.
November 10, 2015:
Contacted ASSURANT/Home Depot and scheduled for LG tech to return to repair door latch due to error code that would occur when trying to run washer. Never had this problem until he replaced all the corroded parts on washer.
November 14, 2015:
LG tech replaced and adjusted door latch and attempted to locate water leak, but he could not find water leak.
May 6, 2015
Contacted ASSURANT/Home Depot about leaking washer again and the fact that the leaking water was damaging my floors.
May 8, 2015:
LG sent tech to my home. He could see water damage and water behind panels in washer as well as corrosion starting on new parts that were replaced during water leak service call back in November 2014, but he could not find leak to repair washer.
June 4, 2015:
Contacted ASSURANT/Home Depot about leaking LG washer again and scheduled date and time for LG tech to return to my home.
June 6, 2015:
LG tech returned to my home. He took washer panels off and could see water in machine, under machine, and other places, but he could not find leak. He teleconferenced LG engineer in to show him the water and leaking. LG tech provided me a case number and told me to contact ASSURANT/Home Depot with it and that ASSURANT/Home Depot could contact LG about the case.
June 19, 2015:
Contacted ASSURANT/Home Depot with case number and he said he contacted LG and their response was, "we cant duplicate the leak".
LG as well as ASSURANT/Home Depot have photos showing the physical proof that the machine is leaking and corroding part, yet they can not find the leak or leaks. As a result, ASSURANT/Home Depot refuses to replace the washer since LG says they can not duplicate the leak.
After all these attempts at trying to locate and repair the leak and you have physical proof of the leak in the washer by the corroded parts as well as visual confirmation of water inside the washer and on the the floor under and around the washer, I believe the only and correct action would be for ASSURANT/Home Depot to replace the washer.
ASSURANT/Home Depot scheduled for an LG tech to return to my home on June 23, 2015 to once again try and find the leak
I believe ASSURANT/Home Depot is just going to keep running me around in circles on this problem. Any assistance on how to deal with this matter would be greatly appreciated.