Assured Pardons of Canada peace of mind guarantee Internet, Internet
Assured Pardons is failing to honour their "peace of mind guarantee" which provides a full refund if they are not able to obtain a pardon. About six weeks ago, I requested the refund by email and was told that it would be taken care of shortly. Several follow-up emails requested the status of the refund and their response was that it would be a priority. Assured Pardons has now stopped responding to my emails.
I phoned 1-800-878-4080 ext.2 which is the number that Joe Black (if there really is such a person) has posted on boards like Ripoff Report. He promises to resolve your issue but all I get is an answering service and no returned phone call.
If they are legitimate, I can only guess that they are having financial problems. When I checked them out, last year, I didn't find any complaints about them.
So, avoid sending them any of your money !!
2 Updates & Rebuttals
not_so_assured_anymore
Pickering,Ontario,
Canada
BBB not much help
#3Author of original report
Sun, July 08, 2012
I contacted the Better Business Bureau of Vancouver and, although Assured Pardons is not a member, BBB tries to resolve consumer disputes with businesses in their area. They were not able to elicit anything more than an offer to pursue the pardon application if I ever wanted to apply again in the distant future. I don't believe that BBB ever took them to task about their emails promising a refund. However, now if you search the BBB site for Assured Pardons, you will see one more unresolved complaint. Interestingly, BBB shows that they have dealt with 41 complaints about Assured Pardons in the last 3 years and 40 of them were in the last year. That says a lot !
not_so_assured_anymore
Pickering,Ontario,
Canada
Still no action
#3Author of original report
Fri, April 06, 2012
Nothing much has changed but I did learn that I was correct in assuming that Assured Pardons had financial problems. I received an email which said "Unfortunately, at the moment it's a financial thing. Can we arrange a payment plan?"
I requested that they spell out their proposal for repayment but it's been over a week without a response.
Please don't send these people (this person ?) your money. They won't honour their guarantee and, as others have said, their service is shoddy.