Asurion Insurance Services Charges for Insurance but Does Not Provide Benefits Nashville Tennessee
My family has several IPhones with Verizon and insured thru Asurion which costs $10 per month per phone. My son was out one evening and lost or had his phone stolen. I filed a claim with Asurion (lost stolen phones are covered), They said the phone would be overnighted to my son and charged me the deductible of $169 (wow!!) Bottom line is the phone was never received.
When I contacted Asurion-- and was on the phone with them for almost 2 hours being routed thru every blasted customer service agent and different dept levels only to be told in the end: "There is a problem with your claim"
Well Gee, what kind of problem? When I asked for further clarification... did I file something wrong?, was the address incorrect?, did the credit card not go thru?? I was told there was "Suspicious Activity" and the claim would not be honored. When I asked what the "Suspicious Activity" was they said it was confidential. Period. No more info can be provided. It Is CONFIDENTIAL
So let me get this straight.
I had a phone with insurance coverage.
I paid my insurance premiums.
I lost/ had a phone stolen-- which is covered under the policy.
I filed a claim.
I was charged $169 for the deductible
I was told the phone would be there within 24 hours.
Phone never showed up.
When I called and questioned customer service I was told that the claim was denied and I was not allowed to know why because it was Confidential. Period. The End.
If this wasn't so outrageously deceitful it might be funny...
But I am not laughing. Until I get all my insurance premiums refunded I will spend every waking moment alerting customers of Asurion's incredibly inane practices and complete lack of customer service. They could care less that I was not allowed to know the reason... They just kept repeating what was written on the response forms in front of them.
Do yourself a favor.... if you have insurance with them cancel it PRONTO. If you are thinking about signing up go talk to your doctor first to see if you are OK in the head