Complaint Review: Asurion

My wife and i brought cell phones from Verizon. My wife's cell phone was not charging at all after a few days so we took it back to the store and called asurion insurance company. They sent her a refurbish phone the Samsung Galaxy 3 with the same problems she had reset this phone several time, We paid the 100.00 for the claim and the problem still happens. In lite of what was happening my wife continues to be polite until yeaterday when the Asurion Customer serivce represenative hung up on her when she requested to speak with her manager , then had the nerve to have a non professional supervisor,.  What service are you paying for when you can't get a good service for you money. Asurion is a JOKE if the problem is the phone just give the customer what they neednot a hard time with you sending them a refurbished phone which translate to a broken or unwanted manufactured phone with limited capabilites.  I would not suggest anyone would use this company.