Complaint Review: Asus

Be very wary of asus warranty fulfillment and asus service support. I currently have a AC3100 Asus Router that the 5GHZ Wifi band - No Hardware MAC address - failed within the purchase date 2 year warranty period. However, when I called in for service, I was told that the warranty was based on the serial number and the device was in fact not within the warranty period.

Not a huge issue, but annoying. I was then told, after being bounced around about 5 absolutely dumb service techs, that the router have to be sent in on a RMA at a cost of $60 (non returnable) plus shipping costs to have the ASUS techs look at the router with a possibility that the router would be returned unrepaired - depending on what they found or possibly charging up to $280 (US) to repair the device.

I didn't pay that much for the device, Canadian, when it was new. After some research, I discovered that this issue was pretty well documented all over the internet and apparently a "known" hardware issue that had possibly been introduced in a earlier firmware.

I still needed a replacement router, so I bought a NetGear Nighthawk instead.