Complaint Review: AT&T Digital Life

 They can't monitor garage roll up doors. They don't have the capability or equipment to do so. Sales/install rep lied when the system was installed. REVIEW OF AT&T Digital Life Home Security: They can't monitor garage roll up doors. Their sales and installer said they could and that we were. They don't have the capability or equipment to do so. They don't tell you that up front. We discovered it after the 14 day cancelation period and are now stuck paying a HUGE cancellation fee to move to a company to do what we thought we were paying AT&T to do. If you have AT&T Digital Life, someone can break into your home via your attached garage roll up door and rob/harm you and no one will know, no one will call, no one will come. It certainly gave me no peace of mind at night when I put my head on my pillow. How can they live with themselves knowing this? How is it legal to conduct business this way? Don't even get me started about the false alarms that do happen for other doors/windows in the home, alarms that don't go off when the system is set to ON, the calls that don't come to check on us, and the one time they did call and didn't even ask for the 'safe' word. DO NOT give these corrupt crooks your hard earned money. The digital key pad they include in the install package they now refer to as a 'novelty' item and do not support it. It does not work. They offer no refund for it. The wires during installation were patched together with tape and was a hazard. We offered to let them correct the matter, they sent a technician to install a garage door opener. It does not allow them to monitor the garage roll up door. We would still be at risk with the entry point of the garage roll up door. We expect the early cancellation fee to be waived and our monitoring fees since installation refunded since we have not been monitored as promised during our sales pitch and during the install. We requested the log of all contact and after multiple requests, we have received NOTHING. The only thing they will protect/monitor is their own pockets. What did we pay them for each month? We were not fully monitored. We were not protected. They offered to install a camera at our garage. It does NOT solve the monitoring issue, a camera won't call the cops when someone breaks in, it is their admission of fraudulent sales practices.