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  • Report:  #903363

Complaint Review: AT HOME PUBLISHING

AT HOME PUBLISHING I SENT THEM 40$ MONEY ORDER AROUND MARCH 15 2012 FOR THERE WORK FROM HOME SYSTEM KIT AND STILL NEVER RECIEVED ANYTHING FROM THEM . I ALSO WROTE THEM A LETTER ABOUT THIS SIX WEEKS AGO HENDERSON, Nevada

  • Reported By:
    brian — portland Oregon United States of America
  • Submitted:
    Wed, June 27, 2012
  • Updated:
    Mon, December 23, 2013
  • AT HOME PUBLISHING
    701 N GREEN VALLEY PARKWAY#200
    HENDERSON, Nevada
    United States of America
  • Phone:
  • Category:
    Work at Home
*UPDATE Employee: Response *UPDATE Employee: We are here to help

i sent at home publishing 40$ money order around march 15 2012 for there work at home kit
and never recieved anything yet. I also sent them A letter six weeks ago about this and never
heard anything from them.

2 Updates & Rebuttals

athomepub

Henderson,
Nevada,

We are here to help

#3UPDATE Employee

Mon, December 23, 2013

Hello Brian,

We would like to resolve this issue for you. Please send us your customer information via email at support@athomepub.com or you can give me a call at 760-621-0910. We will re-send you your order immediately.

Thank you,
Carissa
Customer Service Center
support@athomepub.com
At Home Publishing
701 N Green Valley Parkway #200
Henderson, NV 89074

athomepub

Henderson,
Nevada,

Response

#3UPDATE Employee

Thu, August 01, 2013

Hello,

We pride ourselves in 100% satisfaction guarantee.  If did not get your package, please email us immediately with your name, email, phone, address and the estimated date of purchase. Without such information this we cannot possibly know who you are or even how to resolve this issue. Often times we have seen that even though we tell our customers to print your name legibly on the order form, some individuals choose to not do so and cause your order to become undeliverable by the US Post Office.

If you had directly informed us by mail or email, that you did not get your order, we would have immediately sent you a replacement. However, you chose to contact this 3rd party website, again omitting your customer/contact information and therefore continue to make it impossible for us to resolve this issue.

Please send us your information, we will then research our database, confirm your address we have on file and the date the order was shipped. We will also send you a replacement information kit immediately. Please allow us to help you vs choosing to stay ‘Anonymous’ and making it impossible to know who you are.

Best Wishes

Customer Service Center
support@athomepub.comAt Home Publishing
701 N Green Valley Parkway #200
Henderson, NV 89074

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