Complaint Review: AT&T

Signed up for AT&T wireless services in April 2017 online . Ordered the Samsung S+ galaxy smart telephone and LG G tablet. Called on 4/21 to ask what the status of the equipment is. Was told by technical support that the smart telephone was on back order until may 3rd through May 10th. Techical support explained that it would be a good idea for me to give my local AT&T store a telephone call to ask if they have the Samsung Galaxy s+ in stock. went to the store the day after on 4/22/17 to ask and was told that the smart telephone was in stock and that they could cancel the smart telephone on order so that I could take the in store smart telephone with me the same day. The representative that assisted me understood the situation and worked with AT&T corporate to match the original order information placed online with the smart telephone being picked up at the AT&T store.

While speaking with AT&T corporate the representative explained to me about how corporate had placed me on a different calling plan. The company representative asked me what calling and data plan I had signed up for online. I explained that the plan that signed up for was the unlimited signature plan only. Ater a few minutes with corporate the AT&T store representative the representative explained to me that my account was placed on a 3GB data plan. I explained to the representative that I would be calling AT%T directly to speak with them about this as well as the tablet that I received from AT&T that wasn't what I had signed up for. While I wasn't disappointed in the Samsung Galaxy 7 tablet I wasn't pleased with how AT&T employees didn't follow up with me as the tablet situation unfolded to inform me that the LG G tablet order had been substituded with a Samsung Galaxy 7 tablet due to warrenty issues involving the LG G.

Today after revieing my AT&T bill online and after having spoken with two other AT&T representative on previously about what an AT&T sales representative had promised me for signing up for the service. A $50.00 credit to offset the $45.00 activation fee for the smart telephone charge. I also called AT&T to dispute a $25.00 activation charge that was placed on my account on 4/22/17 , of which was credited.  Adding to this I asked the representative assigned to the case after complaining to the BBB a few days ago due to not receiving credit to the account for having been billed $31.50 labled as a change of service charge online. AT&T representative Tammie K. Tuggle the company representative from office of the President stated that the reason for the charge has to do with the amount of days mycalling plan was in effect. I explained to her that in looking at the details online the information states change to service. The representative did not break down the daily charge for my calling plan with the company so I explained to her that I am not satisfied with the way AT&T treats its customers. The representative stated that she would be following up with the BBB to explain that there would be nothing else she would be doing for my dispute. My reaction to this is that AT&T does not work with customers only share holders being that the company is publicly traded. I went on to let her know that I was not happy with the way my dispute was being handled. I also mentioned to the representative that I was lied to by sales. I was told that there would be a soft credit check at the time I signed up for the service however a week or so ago I found out through credit karma.com that AT&T had done a hard credit inquiry. 

I went on to let the representative know that five years ago I had AT&T wireless services and that then too I had to watch the company because of its unethical billing practices. The representatives response to this was why did I come back to AT&T. My response was that this happend five years ago. I expected that along with the improvements in the technolgy AT&T's business practices would of evolved over time to become a better company. The representative stated that she would not be changing the situation going further. My reaction was that I would be letting the Better Business Bureau know that I am not happy with the outcome of the dispute and will be escallating this matter upward. The AT&T  representative's response to this is that she is an AT&T presidential representative and that this matter stops at her desk. I informed her that she isn't the C.E.O. of the company, only an employee and that the company answers to its shareholders. So therefore it would be for me to escallate the matter to one of the Princiapls of the company, in this case the C.E.O.  

Reaching an impasse with the representative Tammie K. Tuggle I am moving my complaint forward with the unethical and very deceptive AT&T company forward. Class action lawsuits get corporations the attention needed to let them know that it isn't only about shareholder value that matters to publicly traded companies, but also knowing how to treat customers that makes or breaks a business that believes that its too big to care about what is right and what is wrong with its business practices.