AT&T deceptive company Nationwide
AT&T telemarketer called me to sell their long distance plan. Unlimited long distance for an attractive $20.00 per month flat fee for in-state and state-to-state calls including local toll calls.
Salesperson explained program to me 3 times during conversation and I repeated my understanding of what the program would be. Everything sounded good so I signed up for the program.
Went to the AT&T website after hanging up with the salesperson and found their program details. Program is only good for long distance calls placed to other AT&T customers.
This was never mentioned during the entire sales conversation even after repeating the explanation of the program. I called the next day to cancel and got transferred around to three different people.
The last person I was transferred to said she was not able to cancel me at the time because my computer record was still "locked out" but she would try again later and cancel me from the program as soon as the computer "released me".
Sounds a little fishy to me but will wait and see what shows up on my bill this next month.
Randy
Moyock, North Carolina
U.S.A.
1 Updates & Rebuttals
Randy
Moyock,North Carolina,
U.S.A.
AT&T, Nationwide, Deceptive Company
#2Author of original report
Thu, February 06, 2003
It has been a couple of weeks since AT&T was suppposed to cancel my order for long distance service. Today I received a complete AT&T welcome packet in the mail. I also verified that my long distance service has been switched to AT&T against my wishes.
I called AT&T customer service and again was told my record was "locked" and could not be canceled through their normal keystrokes and the rep commented this was unusual. After trying for a short time to "unlock" my record he said he would delete my information line by line from each field entry and this should cancel my service. Will have to phone again to see if I am finally taken out of their system. At least I was able to obtain the service rep's name and he gave me a confirmation number. Hopefully this will end it.