AT&T Double billing for internet service Carol Stream Illinois
I ordered 5mgb internet service from AT&T and when it was being installed I changed my order to 25mgb. I paid for service for 5mgb for a week and was then changed to 25mgb.
I paid my first bill which covered the billing period of 9/11 through 10/10. When my second bill arrived I was charged $15.33 for a change in service from 5mg to 25 mg from 9/11-10/10 and 9/18-10/10. Both periods covering the billing period that I had already paid for.
In addition, I had been told by two AT&T employees that there would be no additional charges to change service from 5mg to 25mg other than an additional monthly change from $30 a month to $40 a month. When I spoke to AT&T customer service I was told there was no way to remove the $15.33 charge. This is a rip off. The charge should be removed and I should be credited the $15.33 charge.