Complaint Review: AT&T

In June 2012, AT&T disconnected  my Internet account without warning to force me to upgrade from DSL to U-Verse.  They raised monthly charge from $30 to $54, ripped me a $148 for modem installation (no self-installation allowed), imposed a mandatory 2WIRE123 modem which turned out too poor compared to an inexpensive  NETGEAR router I used before.

At first, they said I would pay about $100 for the modem, a charge that would be repaid in some way. As a matter of fact,  they subjected me to a $6 rental/month for infinite time.  No one knows how much they would end up with for this worthless 2WIRE124 modem.  For the first year only they would rip me about $274.  Due to the volume of all the emails that went to my old email accounts that I could no longer retrieve because AT&T had closed them without warning, I had no other alternative than accepting their costly U-Verse plan.

After a trial period, however, I determined that this exorbitant  plan revealed a lot of weaknesses.  It has difficulties with Port Forwarding, has no means to retrieve my old DSL old emails; the modem signal is obviously too weak, Internet connection too slow and rocky.  I spent days contacting their tech support through online chat and phone to no avail.  They kept sending me around and around; no single technician had any idea about those problems.  I also sent AT&T written letters on the subject by mail with no response.