AT&T Mobile High Management leaves some people without their phone for over one month Senior caught in bureaucracy, cannot use phone for over one one month, has to write, not 'call', controlling High Management Indianapolis- High Management Nationwide
I was forced to write AT&T High Management because my unlocking issue was not resolved at the call center level, and because I cannot call or email you for satisfaction. Frankly, I was surprised that a company with the longevity that AT&T has in the phone business still operates in the dark ages, forcing me to write them a letter to attempt to get an issue resolved.
History of complaint: 1. I received a letter stating that AT&T was increasing the price of my grandfathered unlimited data plan in March. 2. I elected to cancel my plan with AT&T after 9+ years. The AT&T letter that I received had said that if I choose to cancel my unlimited plan while I am under the two year service contract, then AT&T would waive my early termination fee! 3. On March 9th I enacted my option to cancel. I switched to T-Mobile. 4. Due to a misunderstanding, T-Mobile activated the phone number before I cancelled my AT&T account, resulting in the number being locked by AT&T on my phone! 5. Upon attempting to resolve the locked number issue, AT&T call center refused to accept the AT&T letter waiving my early termination fee. This happened despite the letter saying it was available to do so in March and the increased price in affect! 6. AT&T call center said that they could not waive it until a new bill was printed. I responded ‘then print the new bill’ to which they said would not be until next month! My phone was to be locked for the next month- it is still currently locked as of March 29th! 7. To add insult to injury, the very next day (March 10th) my new cellphone bill came via email to my inbox- why could not AT&T add this unexplained expense when the bill was not yet written! 8. Now, after attempting to get my phone unlocked again (March 29th), I still have my phone locked for a month and the call center says that I owe $105.00 to get it reopened, despite your letter waiving the fee.
Your Action: 1. This is unacceptable. I don’t know if AT&T is taking advantage of me (1) because I am a senior citizen, (2) because I am cancelling their service, or (3) if there is just negligence all the way up to high management. 2. I am not satisfied. To receive satisfaction I need AT&T to a. Unlock my phone NOW b. Have the so-called early termination fee waived. Everyone needs know how AT&T swindles senior citizens- locking their phones so they cannot be used for a month and charging them after you tell them the early termination fee will be waved. Fix this! Sincerely, Swindled Senior