Complaint Review: AT&T - MY VOICEMAIL NETWORK

Many months ago I was checking my phone bill only to find that two different companies or scammers had sent charges to my phone company and they inturn charged me. I never ordered either of these two services and was lucky enough to get them reversed eventually. The phone company reversed the charges immediately after I called the two companies. Now one of them is showing up again and I again called and gave them an ear full and they told me that I had ordered this service on the Eversave website which I did not. She said it would take a month or so to get the charge reversed and gave me a confirmation number. I ddon't understand how a charge only takes a few days to show up on your bill, but when it is going to be reversed it takes a month or so. They are listed in one place as ENHANCED SERVICES BILLING, INC., WITH A DIFFERENT PHONE NUMBER OF 1 888-298-3724. Watch your phone bills as the agent Dae in San Diego, Ca. refused to reverse the charge even after I gave him the confirmation number. AT&T is not watching out for their customers nowadays it looks like. They are fast to bill improper charges, but drag their feet when it comes to reversing those charges.

Marilynn
Riverside, California
U.S.A.