AT&T office of President Natalie Dukes, Randall Stephenson, George Mason ATT lied about original cost to bunderstand. Told me I would owe $0 if cancelled and turned to collections agency for $150 . I have recording of call Texas, Georgia Texas,Georgia
Being an AT&T user for several years I went to find out what the new bundle package was with them buying out DirecTV and getting the new Digital Life security system for my home. After getting a written copy of the charges and my monthly billing the following day I went to the ATT store to sign up. After signing up I got an email stating the price was different so I contacted corporate. Dealing with corporate the day I had all the services installed the office of the president said they would go ahead and match the pricing so I did. The day after installation I got a call from another young lady in the office the president stating they cannot match the price and it would not want it I need to get it removed. This is after I had already had Bright House and Safe Touch security removed from my home and I was going to have to pay a fee to have them come back out and we can stall. Through all the next week the Office of the President stated I would owe absolutely nothing if I cancel all my services including my cell service and I was going over to Verizon. Two weeks later I get a notice in the mail that I owe $152 so I sent it to the Office of the President which they stated I owe nothing. I then get another letter from a collection agency stating it will go against my credit if I do not pay $152 so therefore I paid it. I have a recording of a conversation with me in the office of the president stating there would be no cost if I had canceled my service before April 8th and I did so by March 24th.