Complaint Review: AT&T Platinum Universal Card

Julie A. Garry
Vice President and Business Manager

Subject: AT&T Platinum Universal Card

I made a balance transfer thru the 4.9% offer that I got from (J. Garry, AT&T Vice President) last December 31,2002. 2 weeks later I got a letter from (S. Larson of Customer Service) stating that the offer has expired (December 20, 2002) before I made the checks and that the balance transfers has still been transferred but are now on a higher rate of 13%. (How could this happen?) Now the balance is at a higher rate than it was before. I called (C. Turner, Manager of Customer Service) about the whole transaction but she would and could not help and said it's my fault and nothing I could do (what a poor excuse for a customer service manager).

The whole idea was to transfer a higher rate balance to a lower one. But AT&T has a way to screw people up. (I got SCAMED)

I wonder what will you do, if it was done to you.

As a long time customer of AT&T, I still can't believe this. I really got the Planinum service.

Paul
Milpitas, California
U.S.A.