Complaint Review:
AT&T Real Yellow Pages
I signed up for AT&T Real Advertising and agreed to pay $270 per month for online clicks (60). in Ann Arbor, MI. I ask the sales rep a simple question, will my allowable clicks per month be in the Ann Arbor, Detroit area, NOT in some other part of the country. His answer, Yes. Plain and simple. Well, that's not true. I get maybe 3-4 clicks from the Ann Arbor, Detroit area and rest come from other parts of the country, which I do not service or want to service. Basically, I was told that because it's internet based there is nothing that they could do about it and I needed to pay my bill. What a complete scam. They don't care, and I can't afford a lawyer to fight them, so I'm stuck with this useless advertising program, that has yielded me $0. I would be happy if they could just deliver my clicks in my area, but they say that's impossible, yet Google Ad Words can.
1 Updates & Rebuttals
Gene Sieders
Southfield,Michigan,
United States of America
please allow me to correct your issue!
#2UPDATE Employee
Thu, July 07, 2011
It sounds like you have had a truly unfortunate experience with our company. Please allow me to further investigate your situation and help to resolve it. If you would either contact me directly @ 248-483-4774 or by email @ es1614@att.com, I will quickly work to resolve your issue. You can even post your number and I'll call you. I did speak to Juan Tello and I know you did have a conversation with him however ultimately he was not the account executive who sold the progam and he has a history of high integrity with our company and our customers . That is not to discount your situtuation and I truly want to work on it for you.
Thank you,
Gene Sieders
General Manager
At&t Advertising Solutions
Southfield, MI 48047
es1614@att.com
248-483-4774