Complaint Review: AT&T

I ordered the unlimited calling plan, which is supposed to be a plan where a call to anyone who also has AT&T is free. My son calls two numbers regularly, they have AT&T. Each month, however, these phone numbers appear on our bill.

Each month I have to call them to correct the bill. Each month I am promised that it won't happen again. This last month (the 4th month now) I asked to speak to a supervisor and was told that there wasnt one! What call center operates without a supervisor?? I cancelled my service and sent a letter to AT&T legal threatening FRAUD action, and that I wanted them to correct the bill. This was late February.

Today, 3/22/03, I got a collection phone call from AT&T! I advised them of the problem, they gave me a "Customer Service" rep who could not fix the problem! I was told I'd have to wait for a "letter of credit" in the mail.


BEWARE!!! DON'T PATRONIZE AT&T!!!

Brad
Snohomish, Washington
U.S.A.