Complaint Review: AT&T

I called AT&T to switch my service to a new home and to get a price on the switchover. I was told, and have a confirmation for this information, that it would be $45.00.

When I received my bill, it was $65.00. I just got off the phone with ALex, the supervisor at AT&T, to let her know the problem and told her I was more than willing to pay the 45.00 (even though I only moved 15 minutes from my previous dwelling), but not the 65.00 as it was not my mistake, and she said no and hung up on me.

I find this lack of professionalism, especially from such a conglomerant like AT&T appalling and unacceptable. Now, I must pay the extra or have an outstanding balance for their mistake. If it was a misquote by one of their employees, do not hold the customer responsible- correct the employee so it doesn't happen again, but keep me happy so I remain satisfied with my service.

But no, it was instead handled in the most infantile of ways- by saying no and hanging up on me. It's just unbelievable.

Jennifer
Gainesville, Florida
U.S.A.