Complaint Review: AT&T

LETTER TO ATT AND FCC

Federal Communications Commission
445 12th Street SW
Washington, DC 20554

To Whom It May Concern:

Please find enclosed our payment record to AT&T. As you will see, AT&T overcharged us on 7/10/2003. AT&T stated that they mistakenly closed our account and then charged us up to $0.90 per min. AT&T promised to refund the overage, which never occurred. Instead, AT&T continues to charge our credit card account and they continue to harass us for the overcharged funds. The harassments are coming from their call center in India.

Now they are threatening to disconnect our phone service!

It is ridiculous and outrageous that the F.C.C. has allowed this type of outsourcing and business practice.

Please investigate the business practices of AT&T before billions are lost into thin air just like the fine folks at WorldCom.


Thank you.

Paul Murphy

Paul
Sun City, Arizona
U.S.A.