Complaint Review: AT&T

AT&T scams customers right in their own home!!!
Where I live, we were only able to use one phone company for local home service. We were anxiously awaiting the day when other companies were allowed to service our area. When AT&T called and solicited me at home I was so excited to hear that they were offering UNLIMITED LOCAL & LONG DISTANCE SERVICE FOR around $30.00 per month. I agreed to sign up for their service. I was nervous to see my first bill seeing as sometimes after taxes and fees things can cost a little more then you had expected. But to my reassurance, my bill was right around what the sales person told me it would be! All was good, until I got a bill from my previous home phone company. I called them and explained that I now had AT&T for my home phone service, and she said No, you have long distance through AT&T.???? After a bit of arguing back and forth she said they call the plan unlimited local and long distance because it covers LOCAL LONG DISTANCE!!!(if there has ever been an oxy moron.....)

I thought she was nuts and called AT&T to get this resolved. They informed me that I had been mislead, and that I could file a formal complaint. I was livid. I told them I anted to cancel my service and that was BS what they were doing.

They canceled my service, and I went with an unlimited plan through my old company.

My complaint besides the SOLICITING people in their homes, tricking them into buying a service, is that after I canceled the service they WILL NOT STOP BILLING ME! For calls made after the date of cancellation!! They in fact billed them at much higher rate then I was even paying with them to begin with! I have spoken with them on about 5 occasions( I have all the names, times, dates) trying to get them to fix my bill. They say that they will issue a credit, but instead they just keep sending me a bill in the same amount.


I think they are the most unprofessional, rude, misleading company I have ever come in contact with.

Kay
twin lakes, Wisconsin
U.S.A.