Complaint Review: AT&T

I cancelled my AT&T Internet service after 3 days because the service and connection were really poor. I called to cancel and the guy told me that there was not going to be any charge because i cancelled before the billing of the month and that i would just have to return any equipment given to me to avoid any charges. I returned it and after a month they sent me a bill for $99.95 which said it was for the service, equipment and shipping.

I only used the service for 3 days and they charged me for the whole month. I called again and the lady told me that they should only be charging me for the shipping and nothing else because they received the equipment and that i should get an adjustment on my bill. I asked her if i should wait for the next bill and she said yes. I waited and what i received was not a bill it was a letter saying that if i didn't pay the 100 dollars that i will be sent to collection i waited 3 or 4 days and a person from the collection agency gave me a call saying that i must pay.

Marco
San Jose, California
U.S.A.