Complaint Review: AT&T- The New AT&T

I have been an AT&T Customer since 1997 and then involuntarily with Cingular since their acquisition of AT&T and have canceled my service with this company in 2006.

AT&T - then Cingular was in constant breach of our contract, stemming from COUNTLESS outages to defective equipment to countless and persistent billing errors. I have contacted Cingular / AT&T,s CEO Stan Sigman numerous times regarding this unacceptable quality of service, yet the problems especially with the erroneous bills continued to pour in. They have been warned on numerous occasions that if they continue with their nonsense I,d switch companies, and this is precisely what I did.

They advertise the "Biggest Network" which is a blatant lie! They advertise "fewer dropped calls" - another lie, "raising the bar" - oh boy.... try saying "lowering the bar" literally! Now, I've had problems with them when they were AT&T, same problems when they became Cingular, and you guessed it.... now even though I'm no longer with them, I'm having problems with the so called "New AT&T"!

The new AT&T has sent me to collections and are demanding $1100!!! I NEVER amassed a bill in that amount, so I contacted them requesting clarification with specificity. A few days later I received a FedEx package containing this joke of a bill the size of a small phone book!!! It turns out that The New AT&T is charging me for unreturned defective phones which in fact I did return! They sent me the replacement for their defective phones and I returned the old ones; it's as simple as that. (ELEVEN Treo's over the years!!!). Furthermore, they continued billing me for many months AFTER I canceled my contract. So, they are fraudulently billing me for phones that they havr received back plus for service I didn't have!

It would appear that AT&T believes that I, a long standing good customer who always paid his bills on time simply switched to another company for the fun of it and I therefore honestly believe they need psychiatric help.

Needless to say, I am now with T-Mobile and have NEVER had any problems with them whatsoever. I find it quite amusing that the only dropped calls I now have are to AT&T customers and NEVER anyone else!!!

Max
Beverly Hills, California
U.S.A.