AT&T Universal Card Closed account without notice, 12 year customer Internet
I received a notice in the mail that my account has been closed. No warning mail was sent asking that I start using this card again, which I obviously would have. Although I hadn't used the card in a while, older accounts should not be closed out due to the effect that has on credit scoring. I am very angry that I try to do everything right to maintain excellent credit and have had this account open for 12 years, then have it cancelled without an opportunity to start using it again. This will now have a negative effect on my credit score. I called to dispute this, but was told the account had been closed and nothing could be done. This was by a so-called "manager".
4 Updates & Rebuttals
cspaz
New York,USA
"everything"
#5Author of original report
Fri, February 19, 2010
I don't appreciate being mocked. I have done "everything" correctly by the standards that had been around the last 13 years, obviously the closing account trend is recent, and has been occuring more this past year. Not everyone uses all credit cards they have open, and no others were closed on me in the 15 years that I've had credit cards. My credit score is very high so i really wasn't looking for advice, but thanks. And to answer your question as to what i expected, i already stated what i expected, and that was a letter in the mail stating that the account WOULD be closed if the card usage remained inactive. Not simply a letter stating the account had been closed with no option. As a 10 year customer, this is a lot to ask?, I don't think so.
Flynrider
Phoenix,Arizona,
USA
What did you expect?
#5Consumer Comment
Thu, February 18, 2010
"I am very angry that I try to do everything right to maintain excellent credit"
Well, not "everything". One of the basics is to use an account regularly to maintain a record of on time payments in your credit report.
Why should you expect a bank to indefinitely hold open a line of credit that you don't use? It costs them money to do this. If you have any other stagnant accounts like this, you should start using them right away. Banks are cutting their losses these days and dormant accounts are very high on the list.
cspaz
New York,USA
Response
#5Author of original report
Wed, February 17, 2010
Hadn't used the card in two years, preferred using another card, but would have used this one again had I known it would be closed.
Cory
San Antonio,Texas,
U.S.A.
Question
#5Consumer Comment
Wed, February 17, 2010
When was the last time you used the card?