Complaint Review: AT&T UVERSE AND INTERNET

I was lied to in Sept. when switching from Time Warner.  Sales Person said they would match TWC price and offer $100 prepaid Creit Card.  When we received first bill, it was for the $93 which we were paying to TWC.   The next bill was $136.00, they said the increase was for a set up fee, the Sales Person originally told me that he would wave that (LIE) because when I called they said there was nothing they could do.  We paid that, our next bill came again for $136.00 and this time they said it was because they had to increase internet service in our area, we paid that bill.  In December, we received a bill for $136.00 however we were into the Holidays and business and planning a move on the 28th.  This is when things really get interesting.  I call on Dec. 27th to see if they offer service at our new address, they said yes, I asked them if they could move  our account to the new address and they said yes.  AT&T customer service issued a "move order" and ould install service at our new address on Jan 2.   We totally forgot about Dec bill (our fault) and on Jan 28th our service was turned off.  I immediately took time from work to call and see why, it turns out it is because the December bill had not been paid.  I immediately paid it and they said service would be restored within 2 hours.  ( hours later and no service.  I called Customer service and was told it was not turned back on because there was stilll $93.00 past due.  At this point I was very upset, I took 1.5 hours from work dealing with this earlier and was told we were good to go.  I asked what this $93 was for and they said it was for January's bill, We are sill in jqn so how can that be?  Especially since we moved in on the Jan 2nd and our billing cycle runs to the Feb 1st.  They said there is nothing they can do vey rudely, I either pay or they will send to collections.  I asked why only wone bill was for the originally promised $93 and they said because I did not contest those bills when they happened, they are now closed and nothing they can do.  So now I am overcharged all these months and they tell me January is past due and we are in Jan, and also that a new bill will be due on the first.  This is a sneaky web of lies, decdeit and poor business practice.  They scam you at AT&T and get away with it.  They have an "A" rating with the BBB but have $27,000 complaints.  Why is this, a bit of research uncovered a huge scam at the BBB as well and well documented by ABC news and a host of media outlets.  it appears that when you are "accredited" which costs a fee which itself vaious with a companys income, WHAT??  (how is that fair?) and a company ansers a complaint whether it is resolved or not, they maintain an "A" rating.  Well this the case with AT&T. BBB is NOT a government agency but merely perforing leagal extortion against companies.  

At the end of the day at least there are venues such as this site to voice a complaint and its taken seriously.  The big AT&T wins against this little guy in me but they ultimately loose a customer because I am canceling my service tomorrow.  I am sure they do not care but maybe some else will read this and stay away from AT&T, I should have read their complaints first before signing up, Thousands similar to mine, why is there no class action suit???