Complaint Review: AT&T Uverse

Do not trust this company. Awful customer service, and dishonest in general.  Here is the short story.

I signed up for Uverse. After several incidences with poor customer service and also several delayed and missed install dates, I talked to a manager and to keep me from continuing with the order and the process he offered me my first month free service. He assured me that is was not a problem and everything was well documented and I would get my one month free. I get my first bill and there is not 1 month credit on my account.

I called AT&T yet again waited 30 mintues and finally talked to a very unhelpful rep that said she saw nothing on the account documented. I then talked to a manager and finally got them to admit there was a note in the system that documented my previous call and that it was offered to me, but it was very clear he wasnt interested in hgelping me at all and clear he was not going to honor what the other manager had told me. After going back and forth wasting more of my time I finally said ok, if you guys are going to be dishonest then I'm canceling my service. he quickly responded that then I will have to pay early cancellation fees.

I told him I was still under the 30 day money back gaurantee and he told me that that didnt apply here and I would still have to pay many fees. this company is completely dishonest and has absolutely 0 customer service. I am cancelling and would never ever have ANYTHING AT&T. There dishonesty and lack of integrity is very disturbing. Further every person I talked to was not in this country so they outsourcing to a call center and one that is not good at all. I wouldnt mind this at all except they were not very professional, lied and were difficult to understand and I felt they never understood me. BUYER PLEASE BEWARE!