Complaint Review: AT&T Vesta Corp.

After refilling my pre-paid AT&T phone on line, by credit card, I was charged an additional $1.50 debit card fee. This is the second time it happened and I was told that because they gave me a "courtesy refund" the first time, I was not intitled to any now.

They insist it is a bank charge, however my bank statement clearly states that it is being paid to Vesta AT&T. Custom service insists that they do not charge additional fees, after waiting over half an hour to speak to a human being (I use that term lightly).

In addition, a few months back, I was not given any warning that my pre-paid time was about to expire. When I contacted them the very next day, I was told that nothing could be done to save the minutes.

I never had this problem with Cingular. I know it is only $1.50 but multiply that by hunreds of customers and it adds up to a nice bonus in Vesta AT&T's bank account.

Kathi staten island
Staten Island, New York
U.S.A.