Complaint Review: AT&T Wireless

Its so unfortunate that we have to take AT&T service for iPhone activation. AT&T Customer service sucks, I had very bad experience with my land line 6 years ago then decided to stay away from it. iPhone really tempted me to put the bad experience behind and move forward with AT&T. iPhone is wonderful mobile. Time has changed but not the ATT at all. So ATT trying to make maximum money out of this iPhone deal. Its shame to ATT either they have to make money out deals like iPhone or cheating customers.

Problem Report:-

Almost a month ago I called ATT and talked sales rep to find out if I would get my monthly service discount as my employer has terms with ATT to provide discount on service. They have confirmed that I would get discount on monthly service charge but not on the phone equipment, they asked me to call them back to activate my discount account with FAN number, when I have my iPhone ready.
I got my iPhone and called ATT to activate (I knew it has to be done with iTunes but called them as I was told to), so ATT told me that they have to ship another temporary phone with SIM card and activate account with that phone before iPhone is activated. It sounded like typical ATT support (support team with no clue what they are doing).
Surprisingly I got a warning message while I was activating my iPhone I got a warning suggesting me that I would not receive any discount with iPhone account, so I stopped activation and called ATT again but they again confirmed that I can ignore that warning and move forward with the activation and I would get the discount, this time I asked them to make some notes on the account.
My iPhone is activate and I got sample bill after 15 days so I did not see any discount information and called ATT again to find out about my discount, she said this is just sample bill you would get the discount in your real bill.

Shockingly I got my first bill with no discount at all and called ATT again and talked for almost 1 and half Hour with support rep Stephanie Zapaat and her supervisor Lois Maris (Luis Maris). Yes it takes that long to make them understand that they messed up my account.
This supervisor Mr. Lois Maris is completely arrogant arguing about this, he agrees that there is note made by previous customer rep but he simply they were wrong and it should not be that way thats it.
At his point I really do not know what to do with my account

Problemreporter
plano, Texas
U.S.A.