AT&T WIRELESS ripoff Dishonest extended my contract without my knowledge and charged me $175 termination fee AURORA Illinois
I got AT&T wireless service $39.99 , 600 anytime ,free night and weekends at 04/2003. I thought, it was great plan.I was using it for personal and business purposes. In December 2003 , I lost my phone and I called AT&T customer service, I was going to report my lost phone , but they put me ont he hold four and half hour (4.and 1/2 hour ) unfortunately I coudn't reach anyone .
Finally , I reached them by email. I was so mad because of lousy customer service , I didn't even use their service for a month and I didn't even buy a phone then I realized I had a contract until 04/2004 . I called them and asked them for new phone. They told me that similar phone to what a had was $250 , I asked them for cheapest phone so I can complete my contract. They sent me sony/erisson and they billed me $19.99 which I paid in full and continued to the service until my contract is over .
I called them 04/2004 which suppose to be end of my contract date to cancel my account and told them " I'm not going to continue ." surprisely , customer representative told me that my contract was extended until 12/2004 without my knowledge forget about written notice not even verbal agreement! They told me if I cancel my contract I have to pay $175 cancelation fee plus they'll bill me for the phone which they said $19.99 was discounted price I have to pay regular price in full now , since I'm canceling the account! Since I was tired of it , I agreed to pay full price of the phone which is $99 they still refused to cancel my contract unless I pay $175 more for cancelation. It's a big scam company, rude customer service ,lousy and bad reseption.I suggest every one not to use AT&T wireless.
If there is anyone else interested in a class action suit against AT&T Wireless ,please contact me .
Thank you ,
Hasan
m.island, New York
U.S.A.
4 Updates & Rebuttals
Virginia
Tampa,Florida,
U.S.A.
almost identical situation to yours.
#5Consumer Comment
Wed, June 16, 2004
I have an almost identical situation to yours. My son lost his cell phone last November. I called and discontinued the cell phone service. After a few weeks, an AT&T Wireless respresentative called me and offered to send a refurbished phone and credit $50 to our account to pay for it. I understood this to be an enticement to have us continue the service. Therefore, I accepted the offer. The representative did not in any way indicate that this would lead to an extension of our current contract.
In April, after 7 years as an AT&T Wireless customer, I decided to switch to T-Mobile. I was paying for a total of 400 minutes for myself and 400 minutes for my son. I always went over and he was always way under, but there was no way for us to share the minutes. T-Mobile was cheaper and allows us to share 800 minutes. Anyway, before I switched I logged on to my AT&T Wireless account online to verify that our contracts were completed. I remember specifically that I was certain that my son's contract was done as of March 2004. Therefore, I proceeded with the switch to T-Mobile. Now AT&T says I owe $175 in early termination fees. They refuse to acknowledge that I relied on their information when I decided to switch. I've spent hours on the phone - mostly on hold - trying to resolve the issue, but they won't budge. I simply can not afford to flush this kind of money in the toilet! I'm thinking of paying the fee because I don't want a black mark on my credit. Then I will file a claim in small claims court to try to get it back. I believe a class action law suit is on the way regarding this issue. They must be required to inform you each time they are restarting the clock on your contract and not with a blanket statement when you first sign one. I am so angry. I despise AT&T Wireless
Virginia
Tampa,Florida,
U.S.A.
almost identical situation to yours.
#5Consumer Comment
Wed, June 16, 2004
I have an almost identical situation to yours. My son lost his cell phone last November. I called and discontinued the cell phone service. After a few weeks, an AT&T Wireless respresentative called me and offered to send a refurbished phone and credit $50 to our account to pay for it. I understood this to be an enticement to have us continue the service. Therefore, I accepted the offer. The representative did not in any way indicate that this would lead to an extension of our current contract.
In April, after 7 years as an AT&T Wireless customer, I decided to switch to T-Mobile. I was paying for a total of 400 minutes for myself and 400 minutes for my son. I always went over and he was always way under, but there was no way for us to share the minutes. T-Mobile was cheaper and allows us to share 800 minutes. Anyway, before I switched I logged on to my AT&T Wireless account online to verify that our contracts were completed. I remember specifically that I was certain that my son's contract was done as of March 2004. Therefore, I proceeded with the switch to T-Mobile. Now AT&T says I owe $175 in early termination fees. They refuse to acknowledge that I relied on their information when I decided to switch. I've spent hours on the phone - mostly on hold - trying to resolve the issue, but they won't budge. I simply can not afford to flush this kind of money in the toilet! I'm thinking of paying the fee because I don't want a black mark on my credit. Then I will file a claim in small claims court to try to get it back. I believe a class action law suit is on the way regarding this issue. They must be required to inform you each time they are restarting the clock on your contract and not with a blanket statement when you first sign one. I am so angry. I despise AT&T Wireless
Virginia
Tampa,Florida,
U.S.A.
almost identical situation to yours.
#5Consumer Comment
Wed, June 16, 2004
I have an almost identical situation to yours. My son lost his cell phone last November. I called and discontinued the cell phone service. After a few weeks, an AT&T Wireless respresentative called me and offered to send a refurbished phone and credit $50 to our account to pay for it. I understood this to be an enticement to have us continue the service. Therefore, I accepted the offer. The representative did not in any way indicate that this would lead to an extension of our current contract.
In April, after 7 years as an AT&T Wireless customer, I decided to switch to T-Mobile. I was paying for a total of 400 minutes for myself and 400 minutes for my son. I always went over and he was always way under, but there was no way for us to share the minutes. T-Mobile was cheaper and allows us to share 800 minutes. Anyway, before I switched I logged on to my AT&T Wireless account online to verify that our contracts were completed. I remember specifically that I was certain that my son's contract was done as of March 2004. Therefore, I proceeded with the switch to T-Mobile. Now AT&T says I owe $175 in early termination fees. They refuse to acknowledge that I relied on their information when I decided to switch. I've spent hours on the phone - mostly on hold - trying to resolve the issue, but they won't budge. I simply can not afford to flush this kind of money in the toilet! I'm thinking of paying the fee because I don't want a black mark on my credit. Then I will file a claim in small claims court to try to get it back. I believe a class action law suit is on the way regarding this issue. They must be required to inform you each time they are restarting the clock on your contract and not with a blanket statement when you first sign one. I am so angry. I despise AT&T Wireless
Virginia
Tampa,Florida,
U.S.A.
almost identical situation to yours.
#5Consumer Comment
Wed, June 16, 2004
I have an almost identical situation to yours. My son lost his cell phone last November. I called and discontinued the cell phone service. After a few weeks, an AT&T Wireless respresentative called me and offered to send a refurbished phone and credit $50 to our account to pay for it. I understood this to be an enticement to have us continue the service. Therefore, I accepted the offer. The representative did not in any way indicate that this would lead to an extension of our current contract.
In April, after 7 years as an AT&T Wireless customer, I decided to switch to T-Mobile. I was paying for a total of 400 minutes for myself and 400 minutes for my son. I always went over and he was always way under, but there was no way for us to share the minutes. T-Mobile was cheaper and allows us to share 800 minutes. Anyway, before I switched I logged on to my AT&T Wireless account online to verify that our contracts were completed. I remember specifically that I was certain that my son's contract was done as of March 2004. Therefore, I proceeded with the switch to T-Mobile. Now AT&T says I owe $175 in early termination fees. They refuse to acknowledge that I relied on their information when I decided to switch. I've spent hours on the phone - mostly on hold - trying to resolve the issue, but they won't budge. I simply can not afford to flush this kind of money in the toilet! I'm thinking of paying the fee because I don't want a black mark on my credit. Then I will file a claim in small claims court to try to get it back. I believe a class action law suit is on the way regarding this issue. They must be required to inform you each time they are restarting the clock on your contract and not with a blanket statement when you first sign one. I am so angry. I despise AT&T Wireless