AT&T Wireless Service - AT&T Wireless= AT&T could care less Ripoff Redmond Washington
This is a letter I sent to AT&T Wireless. I guess the thing that irks me the most is the fact that they don't care about the big picture. I know that they are sold to Cingular and don't care, but doesn't Cingular? I MADE a mistake. I was looking from mercy from the AT&T Court System. I looked in the wrong place.
Here's my complaint: My fiancee and myself have a shared plan with AT&T Wireless. I had joined AT&T Wireless in January and added the other line in March according to your service department.
This month both Beka (my fiancee) and myself traveled out of state separately. We both used our cell phones as normal. Thinking that we were on a national plan like I had been on in the past with other carriers. We had made a number of calls. To my shock I had a monster bill of $183. To my displeasure I had noticed that there was over a $100 worth of roaming on my bill.
I called the customer service number and asked that it be removed. At that point I said I wouldn't do it again. As now I know. Debbie and her supervisor, Barb, had informed me that I missed a window to fight such charges. They had stated that I already had my service for more than 60 days and could not get any money back unless I changed plans.
Well, as you can probably figure out, we don't travel much outside our state. I wouldn't really need to change plans. I do need this issue resolved. When I asked for the email of the CEO I was given a very generic snail mail address to mail to. I was not pleased. Although both of the reps were friendly, they were unable to see outside the box. I am willing to leave AT&T Wireless.
I need to have this money refunded. I am willing to leave AT&T Wireless. I don't care if I would have to pay whatever fee(s) to leave. I will not tolerate a company that is unwilling to help out when a customer makes an honest mistake. I have enjoyed AT&T in the past and look forward to a continued relationship with you in the future.
Jared
Oshkosh, Wisconsin
U.S.A.
2 Updates & Rebuttals
Deborah
Mount Pleasant,Pennsylvania,
U.S.A.
Hey Theresa I dont know what she was doing but she cost me 500.
#3Consumer Comment
Sat, August 28, 2004
Hey Theresa, I called At&t wireless on a monthly basis because they screwed up my bill by overcharging me for minutes not included in my plan when I had 500 anytime minutes and they only gave me 136.Yes I got that fixed but when I called and had my minutes uped and changed my plan after being on the phone with the rep for an hour only to find out that the rep didnt put it in the computer. I dont know what she was doing but she cost me 500.00 and when I called I was told we can put it on now but we cant fix it even after I had the date that I called written down and was very specific with the details of my conversation. Now my phone has been shut off and AT&t is charging me 2,000 so yes At&t does belong in the rip off catagory. They make millions of dollars and they refuse to fix employee srewups.In the long run they will be out of business due to their unfair practices of making extra money off of people and no compation for the consumer. What ever happened to the customer is always right??
Theresa
Henderson,Nevada,
U.S.A.
How is this a ripoff?
#3UPDATE EX-employee responds
Sun, August 22, 2004
I sympathize with the fact that you had a high bill, but how is this a ripoff on the part of ATT Wireless? Companies following their own policies and billing you the same way they bill everyone else is not a rip off. As a consumer, you should closely scrutinize EVERY bill you receive. If what you stated the rep told you-that you were more than 60 days into your service-was true, then you should have received at least one bill, probably two. In your monthly charges section, you would have seen a charge for your plan that stated that it was a local plan. I understand that your out-of-state travels were pretty much a one time thing, but no corporation makes a policy of fixing customers' mistakes. If your electric bill is high, would you call your power company and tell them that you made a mistake and went out of town and left lights on and that they should remove the extra charges? Too many consumers in this country are ignorant to the policies of the companies they do business with, and then want to scream RIP OFF!!!!! when they are billed for something that, had they paid attention to their bills or contracts, they would have known was just the way the particular company does business.