AT&T WIRELESS UPGRADE RIP OFF WACO Texas
I went in to the att store to upgrade my phone, Sept. 2008. At this time I was told that I could not upgrade untill Oct. 10, 2008. At the time that I went into the store I had paid my bill up untill Oct. 2008.
I went back into the store on Oct. 10 and when the person waiting on me pulled up my account, I was told that I had a passed due balance. I normaly pay my bill on the 17th of the mounth. I was told that I could not upgrade untill I paid this bill. I asked this person how my bill could be passed due when I had paid ahead through Oct. This person said that they could not get this information from the computer, and that we would have to call the co. to see what was going on.
We called and all they would say was that they could not do anything because the system would not let them change anything, and that I was past due, and untill I paid the bill I could not upgrade. After going through 2 different supervisors, they told me that the due date was on the 8th and that this was past due. When asked why I was told to come in on the 10th to upgrade, and this was just 2 days past due, why wasn't I told to come in on the 8th so I would not be passed due. They said that , that was just the way it worked out, that it was one of those strange thing that happen.
It is strange to me that they tell me to come in on the 10th when they know I will be pasted due, due to changing the due date. Then they can collect payment for a whole mounth on a contract that will run out when I upgrade and be able to bill me for the upgrade and for the mounth of service that I just paid for, so I could upgrade.
On top of all this I would have to pay for a new phone, even with the discount would run into the hundreds of dollars. This is very bad business, when you try to rob a customer that has been with AT&T for over 20 years, and to this point have never had problems with upgrading. I have even lost phones and all I had to pay was a small fee to replace the phone, and this was without insurance. It is realy bad when you add to all this B.S. from the co., I can go across the street, not a 100 yards away, and get upgraded, and get a new phone for free, from another provider,(not an AT&T store). That is now that I have paid the bastards their bill.
All I can say is if you go in to upgrade, pin them down to when you can upgrade, and when the due date is for your service. Don't let them double charge you, and if possiable stay away from the AT&T stores, they will rip you off any way they can. Go to another provider and get the AT&T service, a cheaper phone, without the B.S. but watch them also read the contracts and the fine print, because they all have people trying to rip the customers off, in one way or another. It is sad that the business in this country have sunk so low.
Dan
riesel, Texas
U.S.A.
3 Updates & Rebuttals
Arik Revenge
Phoenix,Arizona,
U.S.A.
how laughable
#4UPDATE Employee
Sun, January 11, 2009
if your paying your bills on the 17th of every month and the manager said bills are due on the 8th. then your mixed up. this means your bill cycles end on the 17th. new minutes are on the 18th of every month and 23 days later your bill is due meaning the 8th of every month. keep in mind some months have less days and your bill due date would fluctuate by a day. so they would be correct and you have been paying your bill late every month. as far as the upgrade goes that would make sence as well, its not based off the contract date, and once your eligible to upgrade you can but you have to be current to do this.
our systems actually will not let them upgrade you til it is current, other then the way they handled it they were correct. i call b.s. on you though. i doubt you have been with at&t for 20 yrs. if so you would know your bill cycles and would have done quite a few upgrades knowing all this. your just upset you didn't get what you wanted like all the rest that don't get there way and cry about it. in all honesty i have consumer plan and have had it over 7 yrs. never had a problem with an upgrade. and the reps don't know i work for at&t. all it takes it to read over your contract know your plan and pay on time. i talk with customers all day who do this and have actually been with the company 20yrs and NEVER had a problem. i also call b.s. on your lost phone replacement. if you have insurance its a 50 deductible. if not you have to buy brand new phone for full retail price or upgrade and ext contract for 2 yrs. they never offered a replacement for a small amount until 5 months ago (which you will say thats when you did it) so research your accounts and have the knowledge before you start talking about something.
I just know your full of it. and to top it off you were at a authorized retailer i know this because corporate store have access to all your info on the account. if they stated they couldn't view your account that would be an authorized retailer. also again upgrade is not based off contract, every 12-18 months you are able to upgrade. and prices very depending on handset and whether your in a corporate location or AUTHORIZED RETAILER LIKE YOU WERE AT. proof is there folks. im not a big fan of alot of companies but if they are correct and your actually wrong then why should your stupidity put the company down?
Ameerah
Westminster,Maryland,
U.S.A.
Not a ripoff
#4Consumer Comment
Wed, January 07, 2009
How is having to pay your past do before upgradeing a ripoff? All they where asking is you be in good standing before they give you a discount on a device. I think you will find all cell phone companys want you to be payed up before upgrading this is not double billing. You where able to upgrade on the 10th, your bill was do on the 8th. Where is the ripoff???
Sal
Fayetteville,North Carolina,
U.S.A.
PAY YOUR BILL!!!!!
#4UPDATE Employee
Sun, January 04, 2009
First off......the AT&T Rep. did not tell you to come in on OCT. 10th to upgrade. The date that was given to you was the date that you would be ELIGIBLE for an upgrade. Any time after that you could come in whenever you want to upgrade. Second of all, it is YOUR responsibility to know what your billing cycle is and when your bills are due and if your past due on the account then its your fault! And finally, the price that you have to pay for an upgraded phone is a STEAL because those phone are usually worth double of what you pay at the 2yr price. For example....you buy a phone at the 2yr price of $99.99.......AT&T actually paid about $300 to the supplier. So the company is actually loosing money by selling you that phone at such a cheap price so I have no idea why you are COMPLAINING! The only area where AT&T really makes money is off accessories! The price you pay for your rate plan actually goes to just running the whole company....the fees you pay like upgrade fees and activation fees goes to expanding the service such as building additional towers. But in the end....if your not satisfied with the service.....SWITCH!!!!! In the end, you'll be paying more out of pocket for Early termination fees, a new phone thru another carrier as well as all sorts of activation fees. BUT AGAIN.........PAY YOUR BILL ON TIME and AT&T will be good to you!