Complaint Review: AT&T Wireless

Was told I could change my calling plan while on business and revert back to old plan with no problem

Customer service representative from AT&T Wireless said I could change my plan to no roaming charges and revert back to my old plan when I returned. When my bill came I found out that she extended my contract for a year without my permission and did not revert my plan back to my previous plan as promised. I was told that plan no longer existed.

The new customer service rep I spoke with said they are not reponsible for what their customer service reps promised. I even have the name and date of the person who made me the promises. It seems the customer has to beware and protect oneself because AT&T does not care a bit about you the customer.

Apparently AT&T can make agreements and not deliver. The onus is upon me to prove that they made the promises. Although I have documentation it is via the telephone and not in writing. Now they will not deliver what they promised especially after being a customer for over 10 years.

jan
Miami, Florida