Complaint Review: AT&T Wirless - AT&T Mobility

My Sony Erickson phone broke four months before the last AT&T Wireless contract I was forced into expired. I was forced to pay $199.00 for a piece of junk Samsung phone (which of course they tell me all their other customers say is just superb) with poor sound quality because the franchise outlet was "out of phones." I was also forced to sign another two-year contract. If I hadn't, they would have charged me $400 for the hunk of junk phone. I was told there would be a penalty of $175.00 if I tried to cancel my contract and go someplace else.

I never go over my minutes; in fact, I'm way under every single month. I just went to look at my bill, and not only did they apply an extra $20 charge for the honor of renewing my contract for another two years, but they raised my rates $25.00 for no reason whatsoever.

And there isn't a d**n thing I can do about it! Where is Congress in this?

Jake&Renate
milwaukee, Wisconsin
U.S.A.