Complaint Review: Atlas Communications - Dishnetwork

I signed a contract with Atlas Communications for Dishnetwork 06/08/07. My receiver NEVER worked properly. I contacted dish on numerous ocassions only to be told that my receiver was faulty and that they would send me a new one. This process started in mid October. Dishnetwork was never able to get the receiver, which controlled two of my TVs to work.

I tried to contact Atlas. I was caller #2 and on hold for 45 mins when I hung up. I tried on numerous ocassions to contact Atlas. I counted 16 times before I reached a person. Their automated phone system instructs you to call Dishnetwork if you are experiencing problems. That is exactly what I did.

After fighting with their RUDE and STUPID! reps and asking for the supervisor, who is just a RUDE and STUPID, I CANCELLED. My contract says that they will provide me with service for 18mos. Since they were unable to give me service for even 6 mos, I do not feel that I should have to pay for their lack of customer service and going without my TV for a week and a half.

I was told by both Dishnetwork and Atlas that I had not given them a chance to fix the problem. My response to that is when you request a technican to help with the problem and there is dead silence on the other end something is terribly wrong. The breech was on the part of Dishnetwork not mine.

Babe'nel
Golden, CO, Colorado
U.S.A.