Complaint Review: Atmos Energy

 I called in January due to my first bill was $307 with $90 down for new address service fee. I was told they would palce an order to have a tech go out check the meter and would get a call for results. Today March my srvices get disconnected and I have to take 1 hour of work to call and find out what is going on. Agent told me that the order had been cancelled on their side but would not tell me why. I asked why did not I rnot get notified and she stated that is why I received a bill for the next month. How does the bill explain your oreder was cancelled and  now you got to pay. I spoke to manager that said the same and stated they could no longer help until I pay $537 to reinstate my gas which included $65 for turn on services. If their duty as a company was to notify me that nothing was going to be done why was it not done. If they would have told me that according to them all wasread correctly I would have made arrangements to pay. Manager would not give other agents name, id # nor someone else to contact above her, she stated all I needed to know was her name and nothing else, pay the bill then they could recheck the new meter. Very upseting I live on a month to month check and budget everything. Got paid this Friday that passed and because they could not notify me with a call or a letter, that is not a bill, I have to be with no heater or hot water for 2 weeks. And afterwards I will basically be stuck with $200 bills because they say there is a possible water leak that is causing my gas bill to increase. Wow. Now agents are water pipe experts.