Complaint Review: ATRAF MOVING AND STORAGE

I was quoted $360.00 to move a small 2 bdrm apt, after filling out an inventory list. They showed up 2 hours late with only two men. It eas supposed to be three on the estimate given. They assured me I would be " taken care of"

They unnecessarily used packing materials to the extreme. As in four rolls of packing tape for a box alreay sealed.

They got to the new address, and unloaded everything into the car port. Then presented me with a $1065.00 bill. When I asked to take to the manager, I was put onthe phone with a very rude man who said it had taken them 10.5 hr instead of 3 because of the missing man.

When I refused to pay that amount, they went outside and started throwing my belongings back into the truck. I called the police but they could do nothing as it is a civil matter. I was forced to pay them.

After examing my things more closely the next day, several of my " china closet items" are broken. My sons crib is not together properly and he cannot sleep in it. My china cabinet is scratched on the top and looks horrible.

Jeannnette
Newton, New Jersey
U.S.A.