Complaint Review: ATS Diesel Performance

Stewart's rebuttal to Toni needs some clarification. Stewart states O'Neill's analyzed the transmission and could not find problem with it. Yet later Stewart states O'Neill's was able to fix the problems with the transmission.

Stewart also states Clint felt there was a problem with the flexplate not being properly bolted on. Clint nor any other ATS person ever told us this, and in fact, Clint and Renee stopped taking our calls and instead had a human resources person (Pam Weaver) send us a letter threatening to cancel the warranty, which didn't bother me as ATS wouldn't honor the warranty anyway.

The reason ATS never heard anything more from us on their junky transmission was that with only 23,500 on the ATS transmission, we replaced the ATS transmission with an excellent quality built transmission by Level 10 (located in New Jersey) whom I would highly recommend. We have not had any problems with this new tranny.

Regarding the E-Tuner, this product purchase has nothing to do with the transmission. We don't have a personal grudge against ATS, we just wanted a transmission that did what it was supposed to do. This transmission cost about $5000.00 and we had to replace it with just over 23,000 miles on it. Do you think that makes for happy customers?

Consumers should check the BBB website before they buy, and consumers should continue to post their stories on these type of "beware" sites. I did file a complaint with the BBB, and Renee's reply to them was full of lies. I still have all paperwork.

Lastly, Stewart states "ATS bends over backwards to ensure its customer service is top notch." If this were true, there would not be so many complaints against them. Stewart also states they have recently improved their transmission warranty to 5 years, 500,000 miles. They can improve it to a billion miles and a trillion years because it doesn't matter, they won't honor it.

Let the buyer beware. Or as Captain Barbosa said "Ye've been warned".