Complaint Review: ATT/Direct TV

 My television and internet services were turned off.  I called to see why as I had paid the bill. I was told that the payment of $312.81 was returned by my bank, however, it doesn't show up that way at my bank and they said it was returned on July 28 and there was enough to cover that on the 28th.  So after 4 calls and 3 hours on the phone with ATT I made arrangements to pay the $312.81 and to pay the balance on August 5th and they agreed.  They also showed a balance of $182 which was incorrect because they were charging me for HBO and Showtime which were suppossed to be free for 3 months.  Finally, one of the people I talked with said they would credit me $84 for the payments I has made for the free movie channels. Now the balance to be withdrawn on August 5th was $97.  They not only took out the $312.81 I agreed to but they also took out $182 the same day (August 1st,2016) now my account is overdrawn.  My internet service is still suspended.  After calling again and talking with Loressa Moore, who said she was a supervisor, told me that because the payments had already been processed they couldn't do anything about it.

Every time I have to call ATT it seems things get screwed up even though they tell you that they are doing what you asked them to do.  They don't cancell things when asked to and keep billing you for all it's worth.  I also feel like many times when I have to talk with them that my calls are outsourced to teleperformance.  When ATT combined the billing for their services with the services of Direct TV, things have really gotten bad and if you are unhappy with the service and try to cancel they want to charge all kinds of cancellation fees.  This is a big ripp off and it seems ATT is doing exactly what Time Warner got in trouble for doing.  They are probably told not to cancel but always upsell whether the customer wants it or not.

Norman Bender

norman.bender@att.net