Complaint Review: ATT GoPhone

It draw my attention that two demanded refill to pay-as-you-go phone with no usage or little usage at rate of 10 cent per minutes. The scam works such way, when you tried to use your phone, the rob answering machine block you, and tell you that your balance running out, need credit care, minimum is $25, subject sale tax, after you provide this information and being charged. You then use the phone. Since I am not use phone much, and begin suspicious for $50 over charge less than 3 weeks, I then call 18009019876 number on the credit card statement, they told me that if I log on to see balance, you might not hear this top up message. I so first time log on the account, which shocking me to see I have over $60 balance, rather than "low" balance. This scammer ATT gophone on the 800 phone refuse to tell me the company name, claim they are not ATT, but use their name. I then ask what is its name, caller refused to answer.

I demand that I need all history usage vs. charges they force on me, because my monthly usage is between $2-$3, and why they keep saying I need to top up. Turns out, it is scam, if you are not alert, they keep scam your credit card, then let balance expired, and reset to zero, then all over again until you dry. They told me if I monitor my account online, this little voice might not happen. It makes me think that is design such way to someone who does not monitor their usage.

After explore this, the caller told me to refund all recent charges, but history usage is not possible. I told them my $3 average usage should get thousands refund. Then they said they will not let my balance expired for one year. I am not satisfied. I demand full refund every year since inception, not less. I also report it to DA office,, consumer fraud protection agency, meantime I want all my money refunded and punitive damages award for such deceptive, fraudulent business. I also want to ATT cancel contract to these type of third party, and assume all penalty to consumer,