Complaint Review: att wireless (nationwide)

I have been fighting with att wireless since jan 2016 and have been told by numberous reps and managers my account would be credit the promotional buy one get one credits for my iphone 6s and galaxys . I was told next month next month next month and now i am being told because i paid them off i will not get the credits, This is 1,300 dollars so not small change.

I did check at the time to see if paying them off would void the credits and i was told no (( all documented through my conversations with reps and managers. Not sure how to handle this i have filed a disbute and nothing. I am still waiting i have ben with att for years . I will not be staying any longer.

I am trying to find a lawyer or some people who are also getting the run around on this promotion please feel free to contact me pertaining to this issue only. 

 I will try to help all who need it to.

                                                                    thank you  tina