Complaint Review: Au Pair International

This is not an organization you want to do business with at all.  They simply do not uphold their end of their contract.  It is amazing there are so many negative reviews about this company and they are still in business.

 Our au pair left just short of 6 months and API would not get a replacement for us as stated in their contract until we signed a new full-cost contract.  That is not a requirement in the original contract, but they demand it or force you into a refund and then say you left the program as their legal defense.  The best part about their tactics is they never document the requirement of you to sign a new contract.  Only discuss it over the phone.  And when you complain and communicate this is an unfair and illegal requirement - they never document an answer in their written responses.  They are professional scam and con artists.  The absolutely do not care about you, your family or their obligations.  

Best experience - their area director brings her children with her everywhere she goes including our home for the interview and then changes their diapers on our couch!.  

We escalated through the BBB in Denver and it went into legal proceedings sponsored and paid for by the BBB...you guess who won.  The chief of the company, while under oath said these exact words "We are not a child care service".  Remember that when you look at their website and see their child care programs and just know that when you corner them on their scam, they will throw themselves under the bus and still win.  

If, after all of these reviews, you still choose to use API - use the payment plan.  It will be the ONLY chance you have to recoup any of the money they will steal and not give back when they don't deliver on their contracted obligations.  We could at least reverse some charges and get some of our money back.  Before you sign on the line - call Steve at API and simply ask if they are a child care service - 1-888-649-2876.  If he says yes, drop me a line so I can appeal our case on his perjury.  If he says no, ask why he advertises as a child care service on his site but won't deliver.  

These people ought to be shut down.