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AuctionArms.com Manny Dela Cruz The seller (thelorider) on the auction site does not tell people some of his pistols are police trade-in's. Carson City, Nevada
This site has a seller (thelorider) that sells alot and does not tell people the facts about the products they are bidding on. He is selling police trade in pistols but he does not mention this in the description. All other site's that sell police trade-in's say so. He has a 100% positive but that is because all messages between seller and buyer are kept private and once the seller leaves a negative feedback on the buyer the company will take the buyer off and the buyer cannot leave a negative feedback on the seller.
I feel like this is a unfair business practice and I will not deal with a company that will not hear both sides from the buyer and seller.
I bought 6 firearms last year with no problems and have bought 3 this year and I made a mistake of trying someone new. I'll go back to the ones I've always used and some have free shipping!
1 Updates & Rebuttals
AA-Bob
CAmeron Park,California,
USA
The rest of the Story - Thomas (Cookeville Tennessee U.S.A.)
#2REBUTTAL Owner of company
Thu, February 24, 2011
Our Help and Information section http://www.auctionarms.com/help/helpinfo.cfm#13 gives potential bidders information on how to contact sellers with their questions.
Sellers have the ability to display as public to all users, any questions a potential bidder may have and his answers to these questions (especially helpful if it may answer other bidder's potential questions) many times the seller elects to keep these questions private as not being of interest to other bidders. This is the Seller's choice.
Thomas sent no messages using this feature, so there was nothing from him to "keep private". However thelorider did send Thomas 2 messages, post-auction.
Auction: 10202887
From: thelorider Posted: 02/21/2011 02:36:02
.... I don't know the history of these. I bought several from a supplier and I am pretty sure they are a police trade in. They are all in excellent condition. I test fired one and decided to keep it in my personal collection. Thanks again, Tim
Auction: 10202887
From: thelorider To: Posted: 02/21/2011 06:04:49
Thomas, I do not know for a fact these are police trade in's. If you decide not to purchase I will have to leave a negative feedback to recover the listing fee!
Thomas then declined his contractual obligation by failing to pay for the item. A negative feedback was filed by the seller in order to recoup his auction fees. Thomas then filed an unwarranted retaliatory negative feedback which we removed. Our policy is that non-paying bidders are not allowed to post retaliatory feedback. Their obligations must be completed before they have earned the right to post feedback on a transaction. Our standard policy regarding negative feedback was applied and Thomas' account was disabled as a non-paying bidder.
Thomas should have completed his auction obligation, paid for and received the item and, if on inspection, he was not satisfied with the condition of the item, returned it for refund under our 3 Business Day no-questions-asked return policy. Had he taken personal responsibility for his obligations in this matter, his account would still be enabled and he would have the privilege of posting feedback as he saw fit. I believe the issue here was simply buyer remorse, and being upset at the consequesnces of failing to take personal responsibility for his actions.
We are always willing to hear both sides of any dispute...at disputes@auctionarms.com. Thomas decided not to raise his side with our dispute resolution system...likely he knew what the the outcome would be. We wish Thomas the best of luck and hope he decides to complete his promises and obligations in the future. I'm sure he will be successful.