Complaint Review: Audiovox

I have an issue with a warranty problem. I purchased an XMH10A on 12/26/2007 and immediately had it installed and activated on the same date. Approximately three weeks ago I noticed that each time I got out of the car, and then back in, the radio would default to channel 1 and would not hold any programmed stations. After a few minutes the receiver would then go into a loading or programming status. After that process completed, the receiver would again work. I initially thought it was an issue with XM as it was the same time frame they converted the Sirius satellite channels.

This issue grew worse and after contacting XM for over a week, they sent a signal to reprogram the receiver. It did not solve my problem and I was told I would need to contact Audiovox. I did that on 12/03/2008. After speaking to a customer service agent, I was told there was nothing that Audiovox could do for me as I did not retain my receipt. I explained that XM can verify the activation date, and that was within the one year warranty period. The customer service agent (and I use that word very loosely) stated that I could have purchased the radio two years ago, and just activated it last year. Not only is this a ludicrous statement, it should not make any difference when a product is purchased, but when it is put into service. If the auto manufactures had that same philosophy, some cars warranty period would be a third expired before the vehicle was purchased.

I am now forced to purchase yet a third satellite receiver, as I have had two other Audiovox receivers go bad shortly after the warranty period expired, because Audiovox does not stand behind their warranty. Not only will I refuse to do this, I will no longer purchase any Audiovox products, and will cancel my 3 active radio subscriptions on XM.

Randy
Kansas City, Missouri
U.S.A.