Complaint Review: Auralux Beauty

Auralux Beauty placed a Facebook advertisement for a FREE SAMPLE jar of a "Snake Venom Peptide Cream", with the requirement to pay $4.95 for shipping.  My wife was interested and used our credit card to receive the sample.  Unfortunately, she did not know that the company would then authorize monthly transactions in the amount of approximately $80-90 for additional jars of the cream.  We received those jars for several months and, now we are embarrassed to admit, we thought they were being sent in error, when the company was actually charging us without our permission.  Fortunately, we discovered the fraud and have stopped the transactions but we did a poor job of monitoring our accounts to spot it sooner.

As another report noted, the fraud lies in the fact that the Terms & Conditions stating the transaction process are not posted on the internet popup or other interfaces used to collect the credit card information.  Rather, you need to search for "Auralux Beauty" online and click through one of their many shell websites, then connect to other websites called findtruthandbeauty.com or mybeautyandtruth.com/.  Then you can locate the Terms & Conditions, all in order to find a description of the transaction process.  In other words, the Terms & Conditions are not posted up-front to the consumer, are located on websites with unrelated names, and do not require agreement in order to proceed with a transaction to acquire a free sample of the snake cream.

It is difficult to determine the actual company behind Auralux and the website noted on the cream jar itself (auraluxbeauty.com) does not function.  However, you can find more information at auralux.net, auraluxbeauty.net, and auraluxbeauty.org.  You can also visit findtruthandbeauty.com and mybeautyandtruth.com/.  As for email addresses, I know of support@auraluxbeauty.com, support@findbeautyandtruth.com, support@mybeautyandtruth.com.  As for telephone numbers, I know of 855-201-3475 (from the cream jar itself), 877-238-9185 (included in the merchant name from my credit card transaction, "8772379185SKINCARE"), and 866-710-5109 (from the Terms & Conditions statement).

I will be reporting this fraud to the Department of Justice Internet Crime Complaints Center (IC3) and will attempt to contact each of the phone numbers I've located online.  I have already placed a dispute for the transactions with my credit card company.