Complaint Review: AuraVie Skin Care

 I had written three email to AuraVie and I called several times and but they were closed for the holiday. I started out I called AuraVie on Dec. 11, 2013 about a payment but the customer service never mention about rl # when refund the products. When I email the company I had written that I was having reaction or my skin broke out in red blots, but I email them in between the holidays. Then finally email me saying a problem with contacting me. But I email them my name, address, and phone number. So that was a lie. They email me.

Anyway, I, FedEx the products back to the company on Dec. 27, 2013 with a tracking number. I called them on Jan. 03, 2014, customer service said that they received the package but I don't have an rl #, how can I gave them a rl # if you didn't gave me one, when I ordered the products. They email me a confirmation date when the package was shipped. The customer service said that I would receive $14.00 not the price I paid for the trial cost of $38.29 plus $2,95 for shipping. But I paid $14,22 to shipped the product back to the company. So who got rip off, me the customer. Thank you for your time.