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  • Report:  #911827

Complaint Review: AuraVie Skincare

AuraVie Skincare Ordered the "Free Trial" and paid $4.95 for shipping and handling. A month later I got billed $97.88 on my credit card Van Nuys, California

  • Reported By:
    julie — LONG BEACH California United States of America
  • Submitted:
    Sat, July 14, 2012
  • Updated:
    Mon, July 16, 2012
  • AuraVie Skincare
    7900 Gloria Ave
    Van Nuys, California
    United States of America
  • Phone:
    (866) 216-9336
  • Category:

I ordered the AuraVie Skincare "free trial" and paid $ 4.95 for shipping and handling. Then a month later I received another package and my credit card was charged $97.88 without my consent. I called to tell them I do not want this product and to please put my money back on my credit. They said I had two options: 1) "Time is money and money is time. We live in a inflated state and it would cost a lot of money to send the product back and then pay insurance because if the product got "lost" in the mail they would not give me my money back. And they would charge me $15 for restocking!" or option 2) I can keep the product and they would give me a $50 dollars back on my credit which I will be paying $47.88. So they basically said I would spend that amount of money just sending the stupid thing back or keep the product and still be charged 47.88. 

1 Updates & Rebuttals


Ashley

springfield,
Missouri,
U.S.A.

Why didnt you cancel?

#2Consumer Comment

Mon, July 16, 2012

When you signed up for this product, it stated in the terms and conditions that you had to cancel before the free trial was up and return the product. Why didn't you do this? Did you read the terms and conditions for what you signed up for?

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