Complaint Review: Aurum Advisors (Gold Coin Gain)

I placed an order with this company on 2/15/2012.  Mailed them my check and it cleared my bank account.  I was told it was their policy to mail the coins within 28 days, but there was a small problem with their shipping department and it could take a few days longer.  Today is June 14th and I still do not have the coins, nor any idea of when I might receive them.  I have called the company and emailed the company only to be told that a Mr. Robert Drake was not avaliable, out to lunch or away from his desk.  They responded once and said they would refund my money, but it would take at least 45 days.  I have filed a complain with the Los Angeles BBB and with the CA Attorney General's office.  I don't feel that either of these will result with a positive result for me.  If you read their complaint rebuttals with the BBB they state that people who complain will be placed behind those who do not.  What a threat!! I only hope that the people who read this use another company should they want to buy precious metal.  By the way my order was over $12,000, which I believe I have totally lost.